FAQ

Why shop Saint Maxime?
Our products are design-led. We use 100% cotton where possible for high-quality, super soft feeling that's kind to the skin. And we're all about supporting animal welfare along the way.

How can I track my order?
You'll receive a shipment email with a tracking number to follow your order.

Where do you ship to?
We ship to the US only.

Where do you ship from?
We ship from our US warehouse.

Can I exchange my products for something else?
You can exchange within 30 days of delivery (for US orders). Please see our Refund Policy for details on how to start your exchange.

Can I add something to my order?
Please place a new order to add items. After placing your order we start the warehouse process immediately, so it's not possible to modify. This helps us make sure you get your order as fast as possible.

Can I change the colour/size of what I ordered?
After placing your order we start the warehouse process immediately, so it's not possible to modify. This helps us make sure you get your order as fast as possible. We  support returns for store credit if you're not totally satisfied.

What size do you recommend?
Please refer to our sizing charts. All loungewear products (hoodies, sweats, lounge) are designed slightly oversized. 

How do I care for my products?
Machine wash, warm water, inside out, with similar colours. Tumble dry on a low heat.

My order arrived damaged
Please contact us at hello@saintmaxime.co and we'll be happy to resolve things quickly. Please note you'll need to let us know within our 5 day return window.